Mastering
Patient Flow
Using Lean Thinking to Improve your Practice Operations
"For more than fifteen years, health care professionals and researchers have been advocating for patient-centered care. We have yet to achieve what is still an aspiration. Here in this comprehensive volume, Elizabeth Woodcock demonstrates how physician practices can deliver on the promise at the ground level. "
--Lawton Robert Burns, PhD, MBA
Professor of Health Care Systems, The Wharton School, University of Pennsylvania, Philadelphia
"...this book takes complex office systems and breaks them down into real world, useable day-to-day operations in a very easy-to-read format. If you are a first time manager or just need to freshen your approach, this is the book that can help you 'positively affect change' in your office. "
"...This is a comprehensive resource detailing how to run an efficient medical office, including real-world examples and updated technology. This book will be valuable to novices and veterans alike. "
--Stephen Hill
Practice Administrator, Family Medicine of Albemarle, Charlottesville, VA
"Elizabeth Woodcock has clearly mastered the science and art of patient flow and satisfaction. This book gives all of us who try to provide high quality, efficient, and cost effective patient care the tools to achieve real and measureable improvements in our practice management. "
--Sol Jacobs, MD
Assistant Professor of Endocrinology, Emory Clinic, Atlanta
"...This reference cuts into and across every practice adminstrator's core competencies and provides an excellent source on how being patient focused improves the practice's vision and performance. "
--Chris Kelleher, MS, CHE
Administrator, SC OBGYN Associates, Columbia, SC
"...Whether you've been in the business for years or are just getting started, this book offers a wealth of practical, usable information. As practice managers we tend to forget that getting back to basics can often be the solution to our practice problems. "
--Francine Merenghi
Vice President-Operations, St. John's Mercy Medical Group, St. Louis
"Elizabeth continues to master the efficiency of patient flow. The text is a compilation of invaluable tools designed to guide the reader from concept, to policy, to operations. Her writing style is clear, concise, witty and humorous. "
--Darrell L. Schryver, DPA
Chief Executive Officer, Southern California Orthopedic Institute, Van Nuys, Calif.