Step Up Your Quality of Patient Service
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Patients view your quality of care in terms of quality of service they receive in your office, and the interaction with the doctors and staff. This handbook gives advice on those day to day activities in your practice that can improve patient satisfaction. Features & Benefits: Over 100 steps to improve patient service Proven tactics that please patients How the physician, nurse, receptionist & billing personnel can deliver better patient service in day to day operations Satisfy managed care organizations Samples of patient surveys Telephone techniques that impress patients Samples & usage of letters & cards Utilizing an in-house patient representative How to be a better receptionist Checklist to enhance your waiting room Dealing with angry patients Effective patient communication Other publications of interest: Patient Satisfaction Surveys & Ways to Keep Good Patients Marketing Handbook for the Physician Practice